FAQ
Frequently Asked Questions
General
What is Pearl Moon Pleasures?
Pearl Moon Pleasures is a boutique for sensual wellness and empowered pleasure. We specialize in elegant, body-safe glass toys and curated accessories designed to elevate your intimate rituals with beauty, comfort, and intention.
Where are you located?
We are based in the United States and ship worldwide. All items are sourced from trusted suppliers and ship from within the U.S.
Do you offer discreet packaging?
Yes — always. All orders are shipped in plain, unmarked packaging. The shipping label won’t reference the brand name, and the contents won’t be visible or identifiable.
Product Questions
Are glass toys really safe?
Absolutely. All our toys are made from borosilicate glass, the same type used in high-end cookware and laboratory glassware. It's nonporous, hypoallergenic, shatter-resistant, and completely body-safe when used as intended.
Will a glass toy break during use?
That’s one of the most common questions — and the answer is no, not under normal use. Borosilicate glass is incredibly strong and durable. Each toy is inspected to ensure it’s free from cracks or flaws. Just avoid dropping it on hard surfaces, and it will last a lifetime.
What’s so special about glass compared to silicone or other materials?
Glass is ultra-smooth, firm, and precise. It glides effortlessly with minimal lube, and the firmness offers direct, satisfying stimulation. It also holds temperature beautifully, letting you explore cool or warm sensations that awaken your nerve endings in new ways. Many users say it's the most luxurious toy they own.
Are glass toys beginner-friendly?
Yes! We have an entire collection curated for beginners — with smaller sizes, tapered tips, and more gentle shapes. Glass allows for complete control over pressure and movement, which can make exploring new sensations feel more intentional and less intimidating.
How do I clean a glass toy?
Glass is one of the easiest materials to clean. Wash with warm water and gentle soap or use a toy cleaner. You can also boil it or place it in the dishwasher (no soap, top rack). Because glass is nonporous, it won’t harbor bacteria.
Can I use any lube with glass?
Yes! Glass is compatible with all lubricants — water-based, silicone, or oil-based. Pick your favorite and play without worry.
What if I drop it?
Like any glass object, it can break if dropped on a hard floor. Always inspect for chips or cracks before each use, and store it safely in a padded pouch or drawer when not in use.
Shipping & Returns
Do you offer free shipping?
Yes — Pleasure Ships Free on all U.S. orders over $50. Orders under that threshold will have standard shipping calculated at checkout.
How long will it take to get my order?
Orders typically ship within 1–3 business days. Delivery within the U.S. usually takes 3–7 business days after dispatch. You’ll receive tracking information as soon as your order ships.
Can I return or exchange a toy?
Due to the intimate nature of our products, we do not accept returns on used or opened items. However, we believe in generous care and complete satisfaction.
What if I’m not satisfied with my purchase?
We offer a 110% Money-Back Guarantee. If you’re not satisfied for any reason, let us know within 30 days and we’ll refund your purchase — and then some. No store credit. No questions asked (unless you’d like to share feedback — we’re all ears).
Sensual Confidence & Empowerment
I’ve never bought a sex toy before — where should I start?
You’re in the right place. Whether you're exploring solo pleasure, deepening intimacy with a partner, or reconnecting with your body after a dry spell or healing period, we’re here to support that journey. Check out our Beginner-Friendly Collections or drop us a message — we’re happy to offer personalized recommendations.
Isn’t glass intimidating?
It can seem that way at first — but many customers find it becomes their favorite. The firmness offers precision, the beauty enhances the experience, and the smoothness is unbeatable. Once you try it, you might wonder why you ever hesitated.
Why are your products priced higher than some other stores?
We prioritize safety, quality, and aesthetics over bargain-bin pricing. Our toys are hand-blown, luxuriously crafted, and body-safe. We price to reflect the value of intentional, empowered pleasure — not throwaway experiences. You're not just buying a toy — you're investing in your own sensual well-being.
Still Curious?
We’re here to help. If you have any other questions, feel free to contact us. We love hearing from our customers and helping them feel informed, empowered, and excited.
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